Front-line workers & the stress of being essential: an interview with Seth Morales
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Seth Morales, CEO Morales Group
Essential workers keep America running: filling online orders, driving delivery trucks, sustaining supply chains. In normal times, these men and women often fade into the background. Seth Morales has worked with and supported these workers for years. He speaks to the needs, the fears, and the lived realities of those who are sustaining the economy during these uncertain times.
You can find the Handle with Care podcast on Spotify, Apple Podcasts, and Google Play. And you can listen to the episode here:
Here are three takeaways from my conversation with Seth
I want to grow in my appreciation of the hourly workers that are keeping our economy running. They are essential and often overlooked. In cultivating appreciation, start with something basic: maybe pausing to give genuine thanks and a good tip to your Instacart shopper or the delivery person. I hope that this time of need plants seeds of gratitude that continue to bear fruit when our economy is again running at full-steam and these workers could once again fade into the background.
Communication matters. At the Morales Group, that looks like regular check-ins and avoiding “weasel words”. Be clear and be human in your communication. Video communication has the added benefit of truly humanizing your words in a way that email does not.
As Seth said, people will remember how you treated them. Put a radical focus on cultivating empathy and care…and, as Seth mentioned, this oftentimes means leading with your own vulnerability. What does it look like to be human and vulnerable with the people you interact with today?