The ROI on Empathy

/
Resilience.jpg

"What is the ROI on empathy? I mean, it seems nice, but how does it affect my bottom line?"

I hear this question in scoping meetings; should the company invest in empathy trainings? Does it really matter?

The answer is yes! Check out the hard data points vis-a-vis empathy and healthcare in this engaging Freakonomics podcast.
- Compassion saves money through increased patient compliance
- Retains talent, combatting physician burnout
- Impactful empathy can happen in 40 seconds

Empathy matters (and saves money) in EVERY organization.